Refund policy

REFUND POLICY

At NOION, we want you to be satisfied with your purchase. Our return and refund policy depends on the destination country and applicable consumer protection laws.

UNITED STATES – RETURNS

For orders delivered to customers in the United States, return requests must be submitted within 7 days from the date the order is delivered.

To be eligible for a return, the item must be unworn, unused and in its original condition, with all original tags attached and in its original garment packaging with the SKU label.

We do not offer direct exchanges. If you need a different size, color or product, please return the original item according to the applicable return procedure and place a new order after the return has been approved.

Return shipping costs are the customer's responsibility for returns due to a change of mind, incorrect size, incorrect color or any other reason not caused by NOION or our fulfillment partner.

If an item is defective, damaged or incorrect due to an error by NOION or our fulfillment partner, NOION will cover the applicable return shipping costs.

EUROPEAN UNION – RIGHT OF WITHDRAWAL

For customers in the European Union, the statutory 14-day right of withdrawal applies to eligible online purchases.

You may withdraw from your purchase within 14 days from the date you receive the goods, without providing a reason, subject to applicable legal exceptions.

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the goods where permitted by applicable law and where this cost was clearly disclosed before purchase.

The original standard delivery cost will be refunded as required by applicable law. Any additional delivery cost resulting from choosing a more expensive delivery option than the standard delivery method is not refundable where permitted by law.

The returned goods must be handled with reasonable care and returned in their original condition, with original tags and packaging where applicable.

Customers may be responsible for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you receive a defective, damaged or incorrect item, please contact us at officialnoion@gmail.com as soon as possible and provide photographs of the item, packaging and any visible damage.

We will review the issue and work with our fulfillment partner to find an appropriate solution.

For defective, damaged or incorrect products caused by NOION or our fulfillment partner, NOION will not charge the customer for applicable return shipping costs.

NON-RETURNABLE / FINAL SALE ITEMS

Certain products may be non-returnable or final sale where permitted by applicable law.

For products supplied through Trendsi, this may include swimwear, bodysuits, intimates/lingerie, jewelry, face masks and beauty products, where identified as non-returnable by the applicable product or supplier policy.

Any product identified as non-returnable or final sale on its product page is excluded from our voluntary return policy, except where mandatory consumer rights apply.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

EXCHANGES

We do not offer direct exchanges.

If you need a different size, color or product, please return the original item according to the applicable return procedure and place a new order once the return has been approved.

REFUNDS

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

For customers in the European Union, refunds will be processed in accordance with applicable consumer protection laws. Where permitted by law, we may withhold the refund until we receive the returned goods or the customer provides proof that the goods have been sent back.

Refund processing may require additional time depending on the payment provider or bank.

HOW TO REQUEST A RETURN

To request a return or exercise your right of withdrawal, please contact us at:

Email: officialnoion@gmail.com

Please include your order number and the reason for your return request.

Please do not send any items back without first receiving return authorization and return instructions from NOION.

Return instructions and the applicable return address will be provided after your request has been reviewed and approved.

CONTACT

For any questions regarding returns or refunds, please contact:

Email: officialnoion@gmail.com

NOION

https://noionshop.com