Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at officialnoion@gmail.com
After your return request has been approved, we will provide you with the correct return address based on the product purchased. Do not send any items back without prior authorization, as they will not be accepted.
If your return is accepted, we will send you detailed instructions on how and where to return your package.
If you have any questions regarding returns, please contact us at officialnoion@gmail.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care products (such as beauty products)
Hazardous materials, flammable liquids, or gases
Please contact us if you have any questions about whether your item is eligible for return.
Unfortunately, sale items and gift cards cannot be returned or refunded.
Exchanges
The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
To qualify, the item must be in the same condition in which it was received, unworn or unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at officialnoion@gmail.com
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an incorrect item was shipped by NOION.